Last updated: May 27, 2026
Dot Marketing Lab provides white label SEO fulfillment services for agencies. Because our services involve manual research, setup, submissions, content work, website work, reporting, and production time, refunds are limited once work has started.
This Refund Policy explains when refunds may or may not be available.
Payment before work begins
For most services, payment is required before production starts.
Your order is added to our workflow only after payment is received and the required project information is submitted.
If payment is made but you do not submit the required information, the order may remain pending until the information is provided.
Refunds before production starts
If you place an order and request cancellation before we begin work, we may issue a refund or account credit.
A refund may not be available if planning, research, setup, project review, account preparation, or communication work has already started.
If payment processing fees are charged by a third-party payment provider, those fees may be deducted from the refund where applicable.
No refunds after work has started
Once production begins, refunds are generally not available.
This applies to services such as:
- Social Profile Backlinks
- Citation Building Service
- Citation Audit
- Citation Cleanup
- WordPress Website Building
- BatchGeo Map Stacks
- Google Stacking Backlinks
- GEO Brand Mentions
These services require manual work, time, research, setup, submissions, and reporting. Once that work begins, the order cannot usually be reversed.
Completed work is not refundable
If Dot Marketing Lab completes the service according to the agreed package, quote, invoice, or project scope, the order is not refundable.
This includes cases where your client changes their mind, your agency no longer needs the work, or the final result does not create the SEO outcome you expected.
We provide fulfillment deliverables. We do not guarantee rankings, traffic, leads, sales, indexing, Google Maps placement, or AI search visibility.
Third-party platform issues are not refundable
Many of our services depend on third-party platforms such as citation sites, social profile platforms, Google properties, map tools, WordPress plugins, hosting providers, and other online platforms.
Refunds are not provided if a third-party platform:
- Rejects a submission
- Takes time to approve a listing
- Requires verification
- Removes a profile or listing
- Changes a URL
- Limits website links
- Does not index a page
- Changes its rules or display format
When possible, we will include status notes in the delivery report.
Incorrect or missing information
Refunds are not provided for delays, errors, rejected submissions, or incomplete deliverables caused by incorrect or missing information from your agency.
This includes wrong business names, old addresses, incorrect phone numbers, broken login access, wrong website URLs, missing branding, missing content, or unapproved client details.
If rework is needed because incorrect information was submitted, an additional fee may apply.
Revisions and corrections
If we make a clear mistake within the original order scope, we will review and correct it where possible.
Revision requests must be submitted within 7 days of delivery.
A revision may include fixing a missed detail, correcting an error, or updating something that was included in the original brief.
Revisions do not include changing the client, changing the business details after work begins, adding new locations, requesting extra platforms, rebuilding approved website sections, adding new pages, or asking for new deliverables outside the original scope.
When a refund or credit may be considered
A refund or account credit may be considered if:
- The order has not started
- Duplicate payment was made by mistake
- We are unable to complete the agreed service
- The wrong service was purchased and production has not started
- A billing error occurred
Refunds or credits are reviewed case by case.
Cancellations
You may request cancellation before work begins.
If production has already started, cancellation may not be possible. For custom projects, deposits may be non-refundable once planning, research, design, writing, development, or setup has started.
Chargebacks and payment disputes
If there is a billing issue, please contact us first so we can review the problem.
Filing a chargeback after work has started or after deliverables have been sent may result in paused orders, cancelled active work, or refusal of future service.
How to request a refund review
To request a refund review, contact Dot Marketing Lab with:
- Your name
- Agency name
- Order details
- Payment date
- Reason for the request
- Any supporting information
We will review the request and respond with the next step.
Contact
Dot Marketing Lab
Website: https://dotmarketinglab.com
Email: support@dotmarketinglab.com